Customer Service

Our Services
In our Customer Service Officer roles, we prioritize delivering exceptional service experiences to clients and customers, reflecting the values and standards of our organization.

Our Customer Service Officers serve as the frontline representatives, acting as ambassadors for our brand and embodying professionalism, courtesy, and efficiency in all interactions. These officers are trained to handle a wide range of customer inquiries, concerns, and requests, providing timely and accurate information, assistance, and support to ensure customer satisfaction. Whether greeting visitors, answering phone calls, responding to emails, or addressing complaints, our Customer Service Officers approach each interaction with empathy, patience, and a commitment to resolving issues effectively.

Moreover, our officers are equipped with excellent communication skills, both verbal and written, allowing them to convey information clearly and professionally. They also possess strong problem-solving abilities, enabling them to handle challenging situations calmly and resourcefully, while maintaining a positive and courteous demeanor.

By placing a strong emphasis on customer service excellence, our organization aims to build long-lasting relationships with clients and customers, foster trust and loyalty, and uphold our reputation as a trusted provider of security and related services.

Customer Service

The services we perform.

  • Guest Marshalls / Safety Officers
  • Ticketing Services / Usher Services
  • Wrist banding / Identification checks
  • Concierge services / Guest Enquiries
  • Broad knowledge of all client’s products, services, and property
  • Emergency response coordination
  • First-level problem determination and resolution
  • Emergency Management – Warden & Chief Warden Training
  • Loading Dock Management
  • Mail Room Management
  • Access Card Activations – Deactivations and Ongoing audits
  • Contractor And Visitor Site Induction
  • Car Park Management

Contact us today for a consultation and let us elevate your space to new heights

OUR TESTIMONIALS

What our clients are saying about us.

MS Protective Services provide security guards for both our Functions By The Bay Centre and The Frankston Football Club on match days for 2022 and continuing in 2023. They have proved to be an excellent partner providing great customer service to our clients. They have proved very reliable and arrive on time and carry out their duties at a high standard in consultation with our Operations Manager an hour Functions Manager.

We have no hesitation in recommending them to other contractors.

Frankston FC

The committee and I would like to thank you so much for supporting our SOMERVILE event! Your contribution helped us provide many free activities and pay for FAMILY crucial infrastructure. Funds raised this year have been donated to Somerville CFA brigade to go towards replacing their 20 year old support vehicle. We are so proud, with thanks to you, to announce that we are able to donate a whopping $10,000 towards this for them.

Somerville Family Day

Thank you so much for your amazing support. Your staff were totally professional, very pleasant to work alongside, polite, and lovely to deal with. I lay awake waiting for a distress call on Thursday and Friday nights, and none came. I was greeted with smiles at 6:30am every morning, even though they must have had a truly horrible night as they were soaked as we emptied gallons of water from the tops of the marquees!

Holding the event in February, rather than in April as planned, meant that there were more partygoers on the beach in the early hours. Your staff dealt with those people without fuss.

Well done and thank you again.

Gahan Handball QLD
MS Group Employee